SHIPPING & RETURNS

SHIPPING POLICY

Shipping within United States

Free shipping for all orders. Standard delivery takes approximately 5-7 business days depending on your location.

Shipping to PO boxes is subject to restrictions.

Shipping to Canada

Flat rate shipping fee of USD $9.95 will be applied. Standard International delivery takes approximately 7-10 business days depending on your location.

Shipping to PO boxes is subject to restrictions.

Shipping to the Americas

If you are located in any of the following countries listed:

Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Bermuda, Bolivia, Brazil, British Virgin Islands, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands (Malvinas), French Guiana, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Netherlands Antilles, Nicaragua, Northern Mariana Islands, Panama, Paraguay, Peru, Puerto Rico, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and Grenadines, Saint-Barthélemy, Saint-Martin (French part), Suriname, Trinidad and Tobago, Turks and Caicos Islands, Uruguay, Venezuela (Bolivarian Republic), Virgin Islands, Belize

A flat rate shipping fee of USD $25 will be applied to all orders. Standard International delivery takes approximately 7-14 business days depending on your location.

Shipping to the Rest of the World.

If you are located in Japan, please visit www.shop.evolis-japan.com

For shipping to all other countries, please visit www.evolisproducts.com.au

RETURNS POLICY

We are happy to offer a store credit, exchange, or refund on an item you’ve purchased from our online store www.evolisproducts.com only, subject to Terms and Conditions. Simply CONTACT US within 30 days of your invoice date.

Change of Mind

If you’ve had a change of heart about an item you have ordered, we’ll need to receive it back to us unopened and unused, in the original packaging. You will need to bear the cost of return postage.

Faulty Item

If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo.

Incorrect Item/Damaged on Arrival

If you have received an item that isn’t what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.

Skin Reaction

In the rare instance you’ve had a skin reaction to our product, please take a photo of the reaction and discontinue use of the product immediately. If symptoms persist, speak to your healthcare professional.

For us to honour a return due to a skin reaction to the product, less than 20% of the product must have been used.

Please don’t dispose of the item until we’ve had a chance to chat with you!

Here’s how it works

1. Get in touch

To request a return, please CONTACT US.

2. We’ll get back to you

One of our Customer Service team members will contact you via email with instructions on how to send the item back to us.

3. Pack & Send

Pack your item carefully, so it reaches us safely.

4. Then what happens?

Returns from metro areas usually arrive to us within 7 business days but can be longer from regional or remote areas. We will process your exchange, refund, or store credit within 5 business days of your return arriving back to us.

We’ll be in touch as soon as your return is complete.